Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Thank you for choosing AppLaunch Wiki! This Refund Policy ("Policy") explains our policies and procedures regarding refunds, cancellations, billing, and subscription management for purchases made through our mobile application (the "App").

This Policy should be read in conjunction with our Terms of Service and Privacy Policy.

Please read this Policy carefully before making any purchases. By making a purchase through the App, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Overview and Important Information

1.1 Third-Party Processing

AppLaunch Wiki is distributed through third-party mobile app stores:

Apple App Store (for iOS devices: iPhone, iPad, iPod Touch)
Google Play Store (for Android devices)

All financial transactions, including purchases, subscriptions, in-app purchases, and refunds, are processed and managed by these app store platforms, not directly by AppLaunch Wiki Inc..

1.2 Dual Policy Structure

Refunds are subject to:

App Store Policies: Apple's and Google's respective refund policies
Our Policy: AppLaunch Wiki's refund eligibility criteria as outlined below

Both policies apply to your purchase. In cases of conflict, consumer protection laws in your jurisdiction will prevail.

1.3 Refund Authority

Primary Authority: Apple and Google have final authority over refund approvals processed through their platforms
Our Assistance: We can assist with refund requests and advocate on your behalf, but cannot guarantee approval
Direct Refunds: In limited circumstances, we may issue direct refunds for purchases made outside of app stores

1.4 Currency and Payment Methods

All prices are displayed in USD unless otherwise indicated
Refunds will be issued in the currency of the original purchase
Refunds are returned to the original payment method used for purchase
Currency exchange rates may differ between purchase and refund, potentially affecting the amount received

2. App Store Refund Policies and Procedures

2.1 Apple App Store (iOS/iPadOS)

Overview:

Apple Inc. processes all payments for iOS and iPadOS users. Apple's refund policy applies to all purchases made through the Apple App Store.

How to Request a Refund from Apple:

Method 1: Online (Recommended)

Visit Apple's Report a Problem website: https://reportaproblem.apple.com
Sign in with your Apple ID and password
Find the purchase you want to refund
Click "Report" or "Report a Problem" next to the item
Select "Request a refund" from the dropdown menu
Choose the reason for your refund request
Provide detailed explanation (recommended)
Click "Submit"

Method 2: Apple Support App or Website

Contact Apple Support: https://support.apple.com/contact
Select "Billing & Subscriptions"
Choose "Request a refund"
Follow the prompts

Method 3: Email

Email Apple at: reportaproblem@apple.com
Include your order number, purchase date, and reason for refund

Apple's Refund Policy:

Refunds are evaluated on a case-by-case basis at Apple's sole discretion
Generally eligible within 90 days of purchase date
Subject to Apple's Terms of Sale: https://www.apple.com/legal/internet-services/itunes/us/terms.html
Apple reserves the right to refuse refunds for any reason
Repeated refund requests may result in denied requests or account restrictions

Processing Time:

Review: 48-72 hours for Apple to review your request
Refund: 5-10 business days after approval for funds to appear in your account
Timing may vary based on your bank or payment provider

More Information:

Apple Support: https://support.apple.com/en-us/HT204084
Apple Terms of Sale: https://www.apple.com/legal/internet-services/itunes/us/terms.html

2.2 Google Play Store (Android)

Overview:

Google LLC processes all payments for Android users. Google Play's refund policy applies to all purchases made through the Google Play Store.

How to Request a Refund from Google:

Method 1: Google Play Website (Recommended)

Visit: https://play.google.com/store/account/orderhistory
Sign in with your Google Account
Find the purchase you want to refund
Click "Request a refund" or "Report a problem"
Select the reason for your refund
Follow the on-screen instructions
Submit your request

Method 2: Google Play App

Open the Google Play Store app
Tap Menu (≡) → Account → Order history
Find the purchase
Tap "Request a refund" or "Report a problem"

Method 3: Contact Developer (After 48 Hours)

If more than 48 hours have passed, Google may direct you to contact us directly
Use the contact information in Section 5 below

Google's Refund Policy:

One-Time Purchases (Apps, Games, In-App Items):

Within 2 Hours: Automatic refund eligibility; immediate refund typically granted
Within 48 Hours: Refund requests reviewed by Google on a case-by-case basis
After 48 Hours: Contact the developer (AppLaunch Wiki)

Subscriptions:

Within 48 Hours: Refund requests reviewed by Google
After 48 Hours: Contact the developer; no automatic refunds for unused subscription time

General Guidelines:

Google evaluates each refund request individually
Repeated refund requests may be denied
Abuse of refund system may result in account suspension
Subject to Google Play Terms of Service: https://play.google.com/intl/en_us/about/play-terms/

Processing Time:

Instant: Refunds within 2 hours are typically instant
Standard: 3-5 business days for refund requests within 48 hours
Extended: 5-10 business days for refunds processed after 48 hours
Your financial institution may take additional time to process the credit

More Information:

Google Play Refund Policy: https://support.google.com/googleplay/answer/2479637
Google Play Terms: https://play.google.com/intl/en_us/about/play-terms/
Google Play Help Center: https://support.google.com/googleplay

3. AppLaunch Wiki Refund Eligibility Criteria

While app store policies govern the refund process, AppLaunch Wiki Inc. has established clear guidelines for when refunds are appropriate. We are committed to customer satisfaction and will work with you to resolve any legitimate issues.

3.1 Situations Eligible for Refund

We consider the following circumstances as legitimate grounds for a refund:

Technical and Performance Issues:

Critical Bugs: The App has significant, documented bugs or defects that prevent normal use
Persistent Crashes: The App repeatedly crashes or fails to launch on supported devices
Performance Degradation: Severe performance issues that make the App unusable
Feature Malfunction: Paid features do not work as advertised or described
Compatibility Issues: The App does not work on devices listed as compatible in the app store
Resolution Efforts: You contacted our support team, and we were unable to resolve the issue within a reasonable timeframe (3-5 business days)

Billing and Payment Errors:

Duplicate Charges: You were charged multiple times for the same purchase
Incorrect Amount: You were charged an amount different from the displayed price
Unauthorized Charges: Charges made without your authorization (subject to verification)
Failed Delivery: You were charged but did not receive access to the purchased content or features
Subscription Billing Errors: Charged after canceling a subscription with sufficient notice

Service and Content Issues:

Non-Delivery: You paid for a feature, content, or service that was not delivered
Material Misrepresentation: The App or its features significantly differ from what was advertised in the app store listing or promotional materials
Promised Features Missing: Features explicitly promised at the time of purchase are not available
False Advertising: Misleading descriptions or claims about the App's functionality

Accidental Purchases:

Unintended Transactions: Purchases made accidentally (evaluated on a case-by-case basis)
Child Purchases: Unauthorized purchases by children without parental consent
Verification Required: You must provide evidence of the accidental nature and contact us promptly

Exceptional Circumstances:

Medical or Personal Emergencies: Documented emergencies that prevent use of the App
Force Majeure: Circumstances beyond your control that prevent use of paid services
Death or Incapacity: Verified cases involving the account holder's death or incapacitation

3.2 Situations NOT Eligible for Refund

The following circumstances generally do not qualify for refunds:

Change of Mind and User Preference:

Simple Regret: You no longer want the App, subscription, or purchased items after using them
Preference Changes: You decided you prefer a different app or service
Expectation Mismatch: The App works as described, but doesn't meet your personal expectations
Feature Discovery: You didn't realize certain features were limited or required additional purchase

User Responsibility:

Failure to Use: You purchased the App or subscription but didn't use it
Insufficient Exploration: You didn't fully explore the App's features before deciding you don't want it
Lack of Device Requirements Check: You purchased without verifying your device meets the stated requirements
Ignored Free Trial: You didn't utilize available free trials before purchasing
User Error: Problems caused by user error, misuse, or failure to follow instructions

Subscription Management:

Forgotten Cancellation: Automatic subscription renewals when you forgot to cancel before the renewal date
Pro-Rated Refunds: We do not provide partial refunds for unused time in a subscription billing period
Post-Cancellation Access: You retain access through the end of your paid subscription period after canceling
Subscription Features: You used subscription features and then request a refund for that period

Policy Violations:

Terms of Service Violation: Your account was terminated for violating our Terms of Service
Fraudulent Activity: Suspected fraud, abuse, or attempts to manipulate the refund system
Chargebacks: You initiated a chargeback without first attempting to resolve the issue with us
Multiple Refunds: Repeated refund requests indicating abuse of our refund policy

External Factors:

Third-Party Service Issues: Problems with your internet service provider, device manufacturer, or operating system
Device Damage: Issues caused by damaged, modified, or jailbroken devices
Operating System Updates: Compatibility issues arising from OS updates made after your purchase
Changed Circumstances: Life circumstances that change your ability or desire to use the App

3.3 Refund Request Timeframes

One-Time Purchases (In-App Purchases, Content):

Optimal Window: Within 30 days of purchase date
Extended Consideration: Requests beyond 30 days may be considered for technical issues documented within the timeframe
Maximum Window: App store policies limit refunds to 90 days (Apple) or as specified by Google

Subscriptions:

Initial Subscription: Within 7 days of initial subscription charge
Renewal Charges: Within 7 days of each renewal charge
Free Trial Conversions: Within 7 days after free trial ends and paid subscription begins

Important Notes:

Earlier requests are more likely to be approved
Late requests may be denied even if otherwise eligible
Documentation of issues improves approval likelihood
App store policies may impose stricter time limits

4. Subscription Management and Cancellation

4.1 How to Cancel Your Subscription

You have full control over your subscription and can cancel it at any time before the next renewal. Subscriptions are managed through your app store account.

iOS / iPadOS (Apple App Store):

Open the Settings app on your device
Tap your Name at the top
Tap Subscriptions
Select AppLaunch Wiki from your list of subscriptions
Tap Cancel Subscription (or Cancel Free Trial if in trial period)
Confirm the cancellation

Alternative Method (iOS):

Open the App Store app
Tap your Profile Icon in the top right
Tap Subscriptions
Select AppLaunch Wiki
Tap Cancel Subscription

Android (Google Play Store):

Open the Google Play Store app
Tap the Menu icon (≡) or your Profile Icon
Tap Payments & subscriptions → Subscriptions
Select AppLaunch Wiki
Tap Cancel subscription
Follow the on-screen instructions

Alternative Method (Android Web):

Visit: https://play.google.com/store/account/subscriptions
Sign in to your Google Account
Find AppLaunch Wiki
Click Manage → Cancel Subscription

4.2 Cancellation Policy and Effects

When Cancellation Takes Effect:

Cancellation is processed immediately upon confirmation
You retain full access to premium features until the end of your current billing period
No charges will occur after your current billing period ends
Your subscription will not automatically renew

What Happens After Cancellation:

During Current Period: Full access to all premium features continues
After Period Ends: Premium features become unavailable; you revert to free tier (if available)
Data Retention: Your account and data remain intact; you can resubscribe at any time
No Partial Refunds: Cancellation does not entitle you to a refund for the current billing period

Reactivating a Canceled Subscription:

You can resubscribe at any time through the App
Resubscription may be at the current pricing (not your original price)
Previous purchase history and settings may be restored

4.3 Free Trials and Promotional Periods

Free Trial Management:

Trial Duration: As specified at sign-up (typically 7, 14, or 30 days)
Cancellation Deadline: Cancel at least 24 hours before the trial ends to avoid being charged
Automatic Conversion: If not canceled, the trial automatically converts to a paid subscription at the end of the trial period
Payment Method Required: Valid payment method must be on file even during the free trial
One Trial Per User: Free trials are typically limited to one per user/account
Trial Restrictions: We reserve the right to limit or deny free trial access to prevent abuse

Canceling During Free Trial:

You can cancel your free trial at any time during the trial period
Immediate Effect: Canceling a free trial typically ends access immediately (no remaining trial days)
Exceptions: Some trials may allow continued access until the trial end date
No Charges: If canceled before the trial ends, you will not be charged

Promotional Pricing:

Limited Time Offers: Special promotional prices may be offered for a limited time
Price Upon Renewal: After the promotional period, your subscription will renew at the standard price
Notification: We will notify you of the standard price before charging
Cancellation: You can cancel before the promotional period ends to avoid being charged the standard price

4.4 Subscription Billing and Renewal

Automatic Renewal:

Subscriptions automatically renew at the end of each billing period unless canceled
You authorize us (or the app store) to charge your payment method for recurring billing
Renewal occurs 24 hours before the current period ends

Billing Periods:

Monthly: Renews every month on the same date
Quarterly: Renews every 3 months
Annual: Renews every year on the same date
Other: As specified at the time of purchase

Billing Notifications:

You will receive a receipt from Apple or Google after each charge
We may send you a reminder email before renewal (but this is not guaranteed)
It is your responsibility to track your subscription status and cancel if desired

Price Changes:

Subscription prices may change from time to time
For existing subscribers, we will provide advance notice (typically 30 days) before any price increase
You have the option to cancel your subscription if you do not agree to the new price
Continued use after the price change takes effect constitutes acceptance

Payment Method Updates:

Keep your payment method current to avoid service interruption
Update payment information through your Apple or Google account settings
Failed payments may result in suspended access or subscription cancellation

4.5 Subscription Tiers and Features

Multiple Tiers:

We may offer different subscription tiers (e.g., Basic, Premium, Pro) with varying features and prices
You can upgrade or downgrade between tiers through your account settings

Upgrading:

Upgrades typically take effect immediately
You may be charged a prorated amount for the remainder of your billing period
The new tier's price will apply at the next renewal

Downgrading:

Downgrades typically take effect at the end of your current billing period
You retain access to higher-tier features until the billing period ends
The lower-tier price will apply at the next renewal

Feature Changes:

We reserve the right to add, modify, or remove features from subscription tiers
We will provide notice of material changes to subscription features

5. How to Request a Refund Directly from AppLaunch Wiki

If you believe you qualify for a refund under our eligibility criteria, or if Apple/Google directs you to contact us, follow this process:

5.1 Before Requesting a Refund

Try These Steps First:

Check for Updates: Ensure you have the latest version of the App
Restart the App: Close and reopen the App
Restart Your Device: Power cycle your device
Check Help Center: Visit our help center at https://applaunch.wiki for troubleshooting guides
Contact Support: Many issues can be resolved quickly by our support team

5.2 Submitting a Refund Request

Step 1: Gather Required Information

Before contacting us, collect the following:

Purchase Receipt: Order ID, transaction ID, or receipt from Apple/Google
Purchase Date and Amount: When you made the purchase and how much you paid
Account Information: Email address or username associated with your account
Device Information: Device model, operating system version
Issue Description: Detailed explanation of the problem
Supporting Evidence: Screenshots, error messages, videos demonstrating the issue
Resolution Attempts: What steps you've already taken to resolve the issue

Step 2: Contact Us

Email (Preferred):

Send an email to: support@applaunch.wiki
Subject line: "Refund Request - [Your Name/Order ID]"
Include all required information listed above

In-App Support:

Open the App → Settings → Help & Support → Contact Us
Select "Billing & Refunds" as the category
Provide detailed information about your request

Web Form:

Visit: https://applaunch.wiki
Fill out the refund request form with required details

Step 3: Our Review Process

Initial Response: We will acknowledge your request within 24-48 hours
Review Period: Our team will review your request within 3-5 business days
Additional Information: We may request additional details or screenshots
Decision Notification: We will email you our decision with an explanation
Processing: If approved, we will initiate the refund process

5.3 Refund Processing and Timeline

If Your Refund is Approved:

App Store Refunds (Apple/Google):

We will provide instructions for requesting a refund through Apple or Google
We may provide a letter of support to include with your app store refund request
We cannot guarantee app store approval, but we will advocate on your behalf
Processing time: 7-14 business days from app store approval

Direct Refunds (if applicable):

In rare cases where we processed payment directly, we will issue a refund to your original payment method
Processing time: 5-7 business days from our approval

Refund Methods by Payment Type:

Credit/Debit Card: Refund appears within 5-10 business days
PayPal: Refund appears within 3-5 business days
Apple Pay/Google Pay: Refund appears within 5-10 business days
Store Credit: Processed immediately

Important Notes:

Bank processing times may add 3-5 business days
International banks may take longer
You will receive a confirmation email when the refund is processed
Check your original payment method for the credit

5.4 If Your Refund is Denied

Reasons for Denial:

Request does not meet eligibility criteria
Insufficient evidence of the issue
Issue was resolved or is resolvable
Request was made outside the timeframe
Evidence of refund abuse or policy violation

Your Options:

Provide Additional Information: If you have more evidence, reply to our decision email
Request a Review: Ask for your case to be reviewed by a supervisor (email: disputes@applaunch.wiki)
App Store Escalation: You can still request a refund directly from Apple or Google
Payment Provider Dispute: Contact your credit card company or payment provider (may result in account suspension)
Consumer Protection: Contact your local consumer protection agency or ombudsman

5.5 Refund Request Best Practices

To improve your chances of approval:

✅ Be honest and accurate in your description
✅ Provide clear screenshots or videos of the issue
✅ Submit your request promptly
✅ Explain what you've tried to resolve the issue
✅ Be respectful and professional in your communication
✅ Include your purchase receipt or order ID
❌ Don't exaggerate or fabricate issues
❌ Don't submit multiple requests for the same issue
❌ Don't threaten or use abusive language

6. Promotional Credits, Virtual Items, and In-App Currency

6.1 Virtual Items and In-App Currency

General Policy:

Virtual items, in-app currency, credits, coins, gems, or other virtual goods are generally non-refundable
These items have no real-world value and cannot be exchanged for cash

Exceptions:

Technical Errors: You purchased virtual items but didn't receive them due to a technical error
Unauthorized Purchases: Your account was compromised and unauthorized purchases were made
Billing Errors: You were charged for virtual items you didn't intend to purchase
Critical Bugs: Virtual items don't work as described due to App malfunction

To Request a Refund for Virtual Items:

Follow the process in Section 5
Provide evidence that an exception applies
Include transaction details and screenshots

6.2 Promotional Offers and Discount Codes

Promotional Codes:

Promo codes, discount codes, and coupons are non-refundable and non-transferable
Cannot be exchanged for cash or credit
Must be used within the specified validity period
Subject to specific terms and conditions stated at the time of offer

Promotional Pricing:

Special offers and limited-time discounts are not eligible for refunds if you later find a better price
Prices are subject to change without notice
We do not offer price adjustments or retroactive discounts

Promotional Bundles:

Bundle purchases are treated as a single transaction
Partial refunds for individual items within a bundle are not available
Refund policies apply to the bundle as a whole

6.3 Gift Purchases and Gift Cards

Gift Subscriptions:

Gifts purchased for others are subject to this refund policy
The purchaser must request the refund (not the recipient)
Unused gifts may be eligible for refunds

Gift Cards:

Gift cards, gift codes, and prepaid balances are generally non-refundable
Check with Apple or Google for their gift card refund policies

7. Regional Consumer Protection Laws and Rights

Your consumer rights vary depending on your location. This policy does not limit your statutory rights under applicable law.

7.1 European Union (EU/EEA) and United Kingdom

Right of Withdrawal (14-Day Cooling-Off Period):

Under EU Consumer Rights Directive and UK Consumer Contracts Regulations, you have the right to cancel purchases of digital content within 14 days of purchase UNLESS you:

Expressly consent to immediate performance of the contract
Acknowledge that you waive your right of withdrawal once performance begins

When You Start Using the App:

By downloading, streaming, or using digital content, you agree to immediate performance
You waive your 14-day withdrawal right for content you've started using
You retain the right to withdraw for content you haven't accessed

Consumer Guarantees:

Digital content must be as described
Digital content must be of satisfactory quality
Digital content must be fit for purpose
You're entitled to remedies (repair, replacement, refund) if these standards aren't met

Unfair Terms:

Any unfair contract terms are not binding under EU/UK law
Consumer protection laws take precedence over this policy

How to Exercise Your Rights:

Contact us at support@applaunch.wiki
Submit a withdrawal notice within 14 days
We will process refunds within 14 days of receiving your withdrawal notice

7.2 Australia (Australian Consumer Law)

Consumer Guarantees:

Under the Australian Consumer Law (ACL), you have automatic consumer guarantees that goods and services:

Are of acceptable quality
Are fit for any disclosed purpose
Match descriptions, samples, and demonstrations
Are delivered within a reasonable time (if no time specified)

Remedies for Failures:

Major Failure:

If the App has a major failure, you can:

Cancel the service and get a refund
Accept the service and seek compensation for reduced value

Minor Failure:

If the failure is minor and can be fixed, we will:

Fix the problem within a reasonable time, or
Provide you with a refund if the problem cannot be fixed

No "No Refund" Policies:

Signs or terms stating "no refunds" do not override your consumer guarantee rights
This refund policy does not exclude, restrict, or modify your ACL rights

Contact Consumer Affairs:

Australian Competition and Consumer Commission (ACCC): https://www.accc.gov.au
Your state or territory consumer protection agency

7.3 Canada (Consumer Protection Acts)

Provincial Laws:

Consumer protection laws vary by province and territory
You may have rights to refunds, cancellations, or remedies under your local laws
This policy does not limit your statutory rights

General Principles:

Products and services must match descriptions
Businesses must honor warranties and guarantees
Unfair business practices are prohibited

Resources:

Canadian Competition Bureau: https://www.competitionbureau.gc.ca
Provincial consumer protection offices

7.4 California (United States)

California Consumer Rights:

You have rights under California's Song-Beverly Consumer Warranty Act
Automatic Renewal Law (AB 2863): We must clearly disclose subscription terms and renewal conditions
You can cancel subscriptions through a simple mechanism

Complaint Assistance:

California Department of Consumer Affairs
Phone: (916) 445-1254 or (800) 952-5210
Address: 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834

7.5 Other U.S. States

Various U.S. states have consumer protection laws that may provide additional rights:

Automatic renewal and continuous service requirements
Refund rights for defective products or services
Cooling-off periods for certain purchases

7.6 Brazil (Lei Geral de Proteção de Dados - LGPD / Consumer Defense Code)

Consumer Rights:

7-day right of withdrawal for certain online purchases
Right to repair, replacement, or refund for defective products
Clear disclosure of terms, conditions, and pricing

Resources:

PROCON (Consumer Protection Agencies)
Ministry of Justice Consumer Protection Department

7.7 Other Jurisdictions

General Principles:

If you're in a jurisdiction not specifically mentioned:

Check your local consumer protection laws
You may have statutory rights that override this policy
Contact your local consumer protection agency for guidance
International consumer protection organizations may assist with cross-border disputes

8. Refund Processing and Timelines

8.1 Processing Time by Refund Type

App Store Refunds (Apple/Google):

Apple Review: 48-72 hours to review your refund request
Apple Processing: 5-10 business days after approval for funds to return
Google (within 2 hours): Instant or within minutes
Google (within 48 hours): 3-5 business days
Google (after 48 hours): 7-14 business days
Total Time: Typically 7-14 business days from request

Direct Refunds from AppLaunch Wiki:

Review: 3-5 business days to review your request
Processing: 5-7 business days after approval
Total Time: Up to 5-10 business days from request

Additional Bank Processing:

Your financial institution may take 3-5 additional business days to post the credit
International banks may take longer
Statement may show credit 1-2 billing cycles after processing

8.2 Refund Payment Methods

Refunds are issued to the original payment method used for the purchase:

Credit/Debit Cards:

Refund appears within 5-10 business days
Statement will show credit from Apple, Google, or AppLaunch Wiki Inc.
Contact your card issuer if you don't see the credit after expected timeframe

Digital Wallets:

Apple Pay: 5-10 business days
Google Pay: 5-10 business days
PayPal: 3-5 business days
Other digital wallets: 5-10 business days

Mobile Carrier Billing:

If you paid through your mobile carrier, refunds appear as a credit on your carrier bill
Processing time varies by carrier (typically 1-2 billing cycles)
Contact your carrier for specific information

Store Credit (App Store/Google Play Balance):

Processed immediately or within 24 hours
Credit appears in your app store account balance
Can be used for future purchases in the respective app store

Gift Cards:

Refunds for gift card purchases return to the gift card balance
Check with Apple or Google for their gift card refund policies

Alternate Payment Methods:

For other payment methods, refunds are processed according to the payment provider's schedule
Contact the payment provider for expected timelines

8.3 Account Status After Refund

Immediate Effects:

Premium features and subscription access are revoked immediately upon refund processing
Downloaded content may be removed or become inaccessible
In-app purchases and virtual items are removed from your account
Your account remains active (but reverts to free tier if available)

Data and Content:

User-generated content you created remains in your account (subject to our Privacy Policy)
Account settings and preferences are preserved
You can continue using free features (if available)
You may resubscribe or repurchase at any time

Purchase History:

Refunded transactions remain visible in your purchase history (marked as refunded)
Purchase history is maintained for record-keeping and fraud prevention

Account Restrictions:

Excessive refund requests may result in account limitations
Repeated refund abuse may lead to account suspension or termination
We may deny future refund requests from accounts with refund history concerns

9. Chargebacks and Payment Disputes

9.1 What is a Chargeback?

A chargeback occurs when you dispute a charge directly with your credit card company or bank, bypassing our refund process.

9.2 Before Filing a Chargeback

Please contact us first:

Most issues can be resolved directly without involving your bank
Chargebacks can take months to resolve and may not result in a favorable outcome
Chargebacks may result in immediate account suspension

9.3 Consequences of Chargebacks

If you file a chargeback without first contacting us:

Immediate Account Suspension: Your account will be suspended pending investigation
Loss of Access: You will lose access to all purchased content, features, and subscription benefits
Account Termination: Repeated chargebacks may result in permanent account termination
Legal Action: We reserve the right to pursue legal action for fraudulent chargebacks
Future Purchases: You may be prohibited from making future purchases

9.4 Valid Reasons for Chargebacks

Chargebacks may be appropriate in cases of:

Unauthorized or fraudulent charges on your account
We failed to respond to your refund request within a reasonable time
Billing errors that we refuse to correct
You did not receive the product or service purchased

9.5 Resolving Chargeback Disputes

If you've filed a chargeback:

Contact us immediately at disputes@applaunch.wiki
Provide documentation of the issue
We will work with you and your bank to resolve the dispute
If resolved in your favor, we may reinstate your account

10. Fraud Prevention and Refund Abuse

10.1 Detecting Fraud and Abuse

We take refund fraud seriously. We monitor for:

Multiple refund requests for the same product or subscription
Pattern of purchasing, using, and refunding repeatedly
Requesting refunds for used or consumed content
Providing false or misleading information in refund requests
Account sharing or reselling with refund exploitation
Coordinated refund abuse across multiple accounts

10.2 Consequences of Refund Abuse

If we determine you've abused our refund policy:

Refund Denial: Future refund requests will be denied
Account Suspension: Temporary or permanent suspension of your account
Payment Blocking: You may be prohibited from making future purchases
Legal Action: We may pursue legal action and damages for fraud
Law Enforcement: Suspected criminal fraud will be reported to authorities
Blacklisting: You may be banned from creating new accounts

10.3 Our Rights

We reserve the right to:

Investigate suspicious refund patterns
Request additional verification for refund requests
Deny refunds that appear fraudulent or abusive
Suspend or terminate accounts involved in refund abuse
Share information with app stores, payment providers, and law enforcement
Recover costs and damages from fraudulent refund activity

10.4 Legitimate Refunds

We want to be clear: Legitimate refund requests are always welcome and will be treated fairly. This section is aimed at preventing abuse, not discouraging valid refund requests.

11. Changes and Updates to This Refund Policy

11.1 Right to Modify

We reserve the right to modify, update, or replace this Refund Policy at any time. Changes may be made to:

Reflect changes in our business practices
Comply with legal requirements
Clarify existing policies
Improve customer experience

11.2 Notification of Changes

When we make material changes to this Refund Policy, we will notify you by:

Updating the "Effective Date" and "Last Updated" at the top of this page
Posting the updated policy on our website
Sending an email notification to registered users (for significant changes)
Displaying an in-app notification
Highlighting changes in our App's "What's New" section

11.3 Effective Date of Changes

Changes become effective on the date specified in the updated policy
Your continued use of the App after changes take effect constitutes acceptance
If you don't agree with changes, you should discontinue use and may request a refund for unused services under the new policy

11.4 Policy Version

This is Version 2.0 of our Refund Policy
Previous versions may be available upon request for reference

12. Contact Information and Support

12.1 How to Contact Us

For refund inquiries, billing questions, or assistance:

Email Support (Primary):

General Refunds: support@applaunch.wiki
Dispute Resolution: disputes@applaunch.wiki
Technical Support: support@applaunch.wiki

Online Resources:

Help Center: https://applaunch.wiki
Refund Request Form: https://applaunch.wiki
FAQ: https://applaunch.wiki
Contact Form: https://applaunch.wiki

In-App Support:

Open AppLaunch Wiki → Settings → Help & Support → Contact Us
Select the appropriate category (Billing & Refunds)
Submit your inquiry through the in-app form

Mailing Address:

AppLaunch Wiki Inc.

Attention: Customer Support / Refunds Department

123 Main Street, San Francisco, CA 94102, United States

12.2 Response Times

Email Inquiries:

Initial Response: Within 24-48 hours (business days)
Refund Review: Within 3-5 business days
Complex Issues: May require additional time; we'll keep you updated

In-App Support:

Typically faster response times
Real-time status updates on your request

Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM (State of California time)
We respond to messages outside business hours on the next business day
Holidays may affect response times

12.3 What to Include in Your Message

To help us assist you quickly, please include:

Your name and email address associated with your account
Purchase receipt, order ID, or transaction ID
Date and amount of purchase
Description of the issue or reason for refund request
Screenshots or documentation supporting your request
Device model and operating system version
Any error messages or issue symptoms

12.4 Language Support

Primary language: English
We may offer support in additional languages
Translation services may be used for non-English inquiries

12.5 Feedback and Suggestions

We value your feedback! If you have suggestions for improving our refund policy or process:

Email: feedback@applaunch.wiki
In-App: Settings → Help & Support → Provide Feedback
We review all feedback and use it to improve our services

Thank You

Thank you for being a valued user of AppLaunch Wiki! We are committed to providing you with an excellent experience and fair treatment. If you have any questions about this Refund Policy or need assistance with a purchase, please don't hesitate to contact us. We're here to help!

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Version: 2.0

Company: AppLaunch Wiki Inc.

Website: https://applaunch.wiki

Email: support@applaunch.wiki